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© 2019 by Greenlands B&B Keld, North Yorkshire. Proudly created with Wix.com

Call us now to book:

01748 886532
📱 07917 391236
Greenlands B&B Keld Yorkshire Dales
Terms and Conditions 
 
We do hope you enjoy your stay with us and keep coming back as others do!
Please read the following. If there is something you then need to discuss please do so. We will do our best to be flexible.
Terms and Conditions of booking at Greenlands B&B Keld Yorkshire Dales.
The client agrees:
  1. When taking a booking, We (Greenlands B&B Keld Yorkshire Dales) will ask for the security of a credit card number and details. Without these details your booking is not complete and may not be honored. No payment is taken from this card unless you ask us to, or the booking is cancelled within eight days of the scheduled date of arrival and We are unable to re-let the room, or you do not show, or you use the card to pay on departure.
  2. If you are unable to secure the booking with a credit/debit card then We require payment by BACS for the full amount of the stay. We will then send confirmation once the money has cleared.
  3. Bookings commence 3:00 pm on the day of arrival, terminating 10:00 am on the day of departure.  Arrival times are between 3:00 pm and 7:00 pm. If you require an earlier check in please let Us know.
  4. No persons in excess of the number agreed at the time of booking are to occupy the room.  Breach of this rule will terminate the contract without recompense to the client.
  5. We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.
  6. In the event of a cancellation up to 7 days prior to the scheduled date of arrival no charge will be made.
  7. If you cancel your reservation within 7 days of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night rate will be made.
  8. Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.
  9. We reserve the right to terminate the visit of any person whose conduct is detrimental to the comfort of others. Please respect other guests and keep noise to a minimum after 10:00 pm.
  10. No pets are to be brought into Greenlands B&B Keld Yorkshire Dales.  Except Guide Dogs
  11. In the unlikely event that We have to cancel the reservation due to circumstances beyond our control, We will provide a full refund of monies paid. No further financial claims will be considered.
  12. No liability shall be accepted by us for loss, damage or theft of personal property belonging to guests, either in the property or in/to cars, bicycles or other vehicles left on the property. Nor shall liability be accepted by the owners for accident or injury to guests, either within the property or outside.
  13. Guests are liable for any breakages, damages or loss to Our property. These must be reported as soon as they occur. We reserve the right to charge for Damages or Loss at full replacement cost.  We shall be entitled to deduct any sums due using the credit or debit card details supplied.
  14. We are happy to return items of lost property that have been left following departure. However, there will be a minimum charge of £5.00 to cover postage and packaging.
  15. All packed lunches, evening meals, drinks and laundry costs will be paid for on the morning of departure.
  16. Please do inform Us as soon as possible if you have a complaint with your accommodation, or if you find that anything is faulty within the accommodation that needs our attention, so that We can assist and repair or make alternative arrangements. Due to the limited period of hire, it may not be possible to repair such items during the period of hire.
  17. Please ensure that you have your own travel insurance as We do not provide this.
  18. Wi-Fi is provided free of charge however We cannot always guarantee a consistent service.
  19. No candles or naked flames are permitted in the property.
  20. Smoking and non vaping is NOT permitted within any part of Greenlands B&B Keld Yorkshire Dales. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.
  21. Any data gathered during the course of this booking may be held on file but will not be disclosed to any third parties.
 
 
Prices
Prices are for accommodation and breakfast only. Additional charges may apply for the provision of other goods or services.
Additional Services
Cycle storage
We offer free cycle storage. Any bikes left in the storage are left at your own risk and we strongly suggest that you are fully insured. We do not accept any liability for cycles locked in our storage room. You may of course bring a lock and lock your bike as an additional precaution.
Evening Meal Reservations
We are pleased to offer our guests the facility to dine in. Please telephone or email in advance to book an evening meal and notify us of any special dietary requirements. All meals are homemade and are prepared to order and therefore evening meal must be pre-booked by 12 noon the day before.  Without pre-ordering, we will unfortunately not be able to provide a meal on the day of arrival.
As Evening Meals are purchased for and prepared to order, if an order is placed and cancelled after 12 noon on the day of dining or not taken for any reason, the full cost of the meal will remain payable.
Evening meals are subject to availability.
Laundry Service
Laundry per washing machine load (including drying) Items for washing must be given Us by 7pm on the night of arrival if staying one night.